At Jackson Pioneers, we strive to provide high-quality travel products. If you are not satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

  • We accept returns only for defective or damaged products received upon delivery.
  • The product must be unused, in its original packaging, and include all accessories.
  • Customers must report the issue within 7 days of receiving the product.

2. Return Process

To request a return, follow these steps:

  1. Email us at [email protected] with your order details and photos of the defective/damaged product.
  2. Our team will review your request and provide return instructions.
  3. Once approved, you must return the product to the designated address provided by our team.

3. Refund Policy

  • Refunds are processed only for approved returns.
  • Once we receive and inspect the returned product, a refund will be issued within 7-10 business days.
  • Refunds will be made in cash upon approval or through another agreed method.

4. Non-Returnable Items

  • Products that have been used or damaged by the customer.
  • Returns requested after the 7-day return window.
  • Items without original packaging or missing accessories.

5. Cancellations

  • Since we offer Cash on Delivery (COD), orders cannot be canceled once shipped.
  • Customers refusing to accept an order without valid reason may face restrictions on future purchases.

For any questions, please contact us at [email protected].